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We want you to be completely satisfied with our products, so we are offering 60 Day Returns. If you don't like it, not a problem. Simply send your items(s) back within 60 days of purchase and we will give you a refund (minus any shipping charges you may have paid). For more information see the details below or contact Customer Service.
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FREE SHIPPING with Minimum $89 purchase |
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SIMPLE RETURNS Pre-Paid Labels: If you choose to return for a refund, simply click here and request to receive your pre-paid return label automatically - Note that $12.95 will be deducted from your refund to use this option. Self Return: You're welcome to send the item(s) back at your expense and we will provide you with a refund within 2-3 business days of receipt. |
IMPORTANT DETAILS
- Items must be sent back within 60 days from the purchase date. Holiday periods (11/1 - 1/1), this period is extended to 90 days
- Items should be unworn and include all original tags
- All packaging including the original shoe box should be included
- You'll be provided with a prepaid return-shipping label for each item (not available on items shipped from APO/FPO locations or outside the 50 US states)
- Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
- Unfortunately, we cannot reimburse any expedited shipping fees added to your original order
- Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company
Click Here to use our automated Returns Process and receive your return label by email ($12.95 charge)
Sending It Back To Us
Once You Receive Your Shipping Label:
- Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all
- Place everything in your shipping box and tape your new shipping label over the original one
- Take your sealed box to any UPS location or drop-off box
Done – We'll Take It from Here!
- We'll email you a confirmation once your returned item is received
- We'll give you a refund (minus any shipping you might have paid originally)
Can we help?
Give us a call at 1-855-444-5544 or email us at web@sanosanfootwear.com
Additional FAQ
Will I be refunded for shipping charges?
Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.
Why haven't I seen my refund applied to my credit card?
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.
How do I return an item that is defective or different from what I ordered?
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Please give us a call at 1-855-444-5544 or email us at web@sanosanfootwear.com