60 Day Returns

We want you to be completely satisfied with our products, so we are offering 60 Day Returns. If you don't like it, not a problem. Simply send your items(s) back within 60 days of purchase and we will give you a refund (minus any shipping charges you may have paid). For more information see the details below or contact Customer Service



with Minimum $89 purchase



Pre-Paid Labels:

If you choose to return for a refund, simply click here and request to receive your pre-paid return label automatically - Note that $12.95 will be deducted from your refund to use this option. 

Self Return:

You're welcome to send the item(s) back at your expense and we will provide you with a refund within 2-3 business days of receipt.



  • Items must be sent back within 60 days from the purchase date. Holiday periods (11/1 - 1/1), this period is extended to 90 days
  • Items should be unworn and include all original tags
  • All packaging including the original shoe box should be included
  • You'll be provided with a prepaid return-shipping label for each item (not available on items shipped from APO/FPO locations or outside the 50 US states)
  • Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
  • Unfortunately, we cannot reimburse any expedited shipping fees added to your original order
  • Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company

Click Here to use our automated Returns Process and receive your return label by email ($12.95 charge)


Sending It Back To Us

Once You Receive Your Shipping Label:

  • Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all
  • Place everything in your shipping box and tape your new shipping label over the original one
  • Take your sealed box to any UPS location or drop-off box


Done – We'll Take It from Here!

  • We'll email you a confirmation once your returned item is received
  • We'll give you a refund (minus any shipping you might have paid originally)


Can we help?

Give us a call at 1-855-444-5544 or email us at web@sanosanfootwear.com


Additional FAQ

Will I be refunded for shipping charges? 

Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.

Why haven't I seen my refund applied to my credit card? 
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.

How do I return an item that is defective or different from what I ordered? 
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Please give us a call at 1-855-444-5544 or email us at web@sanosanfootwear.com